My Pool Guy Services

Excellent customer service creates loyal customers for life. Customers will then refer your business to friends, family, and colleagues. Providing good customer service starts with a genuine desire to delight your customers. And you also have to think beyond selling your products or services. This is why My Pool Guy have been in the business for almost 20 years to provide good quality service. We have our friendliest and nicest pool guy who are always ready to help you in everything you need. Providing good service is also being responsive to a customer who is trying to get help. And My Pool Guy is always here ready to serve you in everything you need.
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Full Pool Cleaning Service 

Which Service Package?

Our Service Packages

Being a family operated business guarantees that customers are dealing directly with the business owners, and that the standard of work is always to the highest quality.

*No Green Pool Guarantee:

Regular Fortnightly Pool Clean on Gold or Platinum Package, Full Water analysis & Report, Equipment Health Check.

We guarantee the pool will not go green.

If it does, we will bring the pool back to safe and pristine condition for free. The guarantee is not valid if power has failed or disconnection has occurred. It is also not valid in the event of a natural disaster or storm damage. You must leave the equipment settings as the technician left them. You must also guarantee access on a fortnightly basis.

Chemicals added as required: Charged separately

Full Water Analysis Each Visit: Sample will be returned to our shop for computer testing. We will send you the results via email

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How long does it usually take to fix Green Pool?

Well it does depend on the level of “greenness” but a pool can be restored to sparkling clear in as little as 2 days.  But some will take a little longer, depending on the state of the equipment as well.

Moved into a new house and never had a pool before. Could My Pool Guy teach me basics how to look after it?

If you have just moved into a house with a pool, keeping it healthy can be a tricky undertaking. If you want us to ensure that an existing pool is ready to go, My Pool Guy has everything for new pool owners. We can provide complete pool servicing and also educate pool owners about proper pool care.

Which Automatic Cleaning System is the best for my pool?

It’s an interesting question this one.  It depends on a few things like:

      Do you get a lot of leaves in your pool?

      What is the surface of your pool?

      And of course – what is your budget.

      We can supply quality products at competitive prices

Why is there algae in my pool?

Regular maintenance is the best cure to stop algae blooms from forming in the pool. Regular bushing and maintaining proper chemical balance will help stop algae from developing in your pool.

What can I do to make my pool cleaner more effective?

There may be leaves or other foreign objects blocking skimmer baskets or pump baskets.  Your filter could also need a clean or the pool cleaner itself may be blocked with leaves.  You should check the hose for proper connection and cracks. Other solutions include adjusting the pool cleaner speed and water outlet sockets, or your pool cleaner may need replacement parts. My Pool Guy can assist you in solving these issues so just call us to book an appointment.

Does chlorine prevent all recreational water illnesses?

Chlorine in swimming pools kills the germs that may make people sick, but it takes time. Chlorine in properly disinfected pools kills most germs that cause RWIs within minutes. However, it takes longer to kill some germs such as Cryptosporidium that can survive for days in even a properly disinfected pool.

Also, many things can reduce chlorine levels in pool water. Some examples are sunlight, dirt, debris, and material from swimmer’s bodies. Healthy swimming behaviors and good hygiene are needed to protect you and your family from RWIs and will help stop germs from getting in the pool.

Do I need to drain my pool each year?

No. Pools can handle cold temperatures better when partially filled with water as a buffer. A drained pool can also crack or pop out of the ground because of pressure from ground water.

How often do I need to test my pool water?

Weekly testing works for most backyard pools, but the best bet is to test your pH and chlorine levels at least twice per week. Chlorine should be fed continuously through a chemical feeding device to maintain a consistent level.

Should I brush my pool regularly?

Brushing your pool will keep dirt from occupying the small pores and starting small organic farms. Steel bristled brushes, called algae brushes, are very effective. Remember to never use a steel brush on a vinyl lined pool. Done regularly, brushing can also reduce the time spent vacuuming. Brush from the shallow end towards the deep end in overlapping strokes. Circle the pool towards the main drain, and much of the dirt will be swept up into the filter in this manner.

How long do I have to wait to use my swimming pool after chemical treatment?

Generally it is safe to use your pool after chemicals have dispersed throughout the pool, usually 15 minutes to one hour. If shocking your pool, wait until the chlorine levels drops to recommended levels.

Testimonials from our Customers

Professional service and was able to access our property without being scared of our dogs. Highly recommend My Pool Guy – Stuart from Ferntree Gully

Quick and Professional service – Matt from Montrose

Excellent work, efficient, professional & knowledgeable.

No hesitation in recommending – Martyn from Ivanhoe

Work was excellent! He was very helpful. He made a difficult job very easy. In fact we have signed up for My Pool Guy services on fortnightly basis

Marc from Rowville